RETURNS

3-Day Return Window

Begin your return in the portal within 3 days of the delivery date, and ship the parcel soon after you create the packing slip.

-Exchanges must be received by us within 10 days of return window. (ex: Delivered Aug 1- Return started Aug 4→ must be in our possession by Aug 14). Late packages will be denied.

-Prepare your exchange note including:

    • Order number

    • Reason for return

    • Item(s) requested in exchange (name, color, size)

    • Your current email & phone number

    • Package your item securely 

    • Ship your return via USPS, UPS, or FedEx and keep your receipt & tracking.

Item Condition

To be accepted, returned items must meet all of the following requirements:

  • They are unworn.
  • They are unwashed.
  • They have all original tags attached.

Items that never qualify for return: 

  • Bodysuits
  • Swimwear
  • Lingerie and undergarments


Inspection, Discrepancies, and Deductions

Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.

 

We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in store or online for similar reasons. Non‑EMPRZ DOLLHOUSE items sent to our distribution center will be discarded upon receipt.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Exchange Processing

  • Once your return is received, please allow 3–5 business days for processing.

  • You will receive one of the following:

    • Exchange invoice for a different item (price differences + shipping may apply).

    • Exchange invoice for the same item/different size (shipping only).

    • Store Credit Code (valid for 2 weeks).

Important: Invoices must be paid immediately. Items are not held during invoicing. If another customer purchases the last available piece before your invoice is completed, it may no longer be available.

Return Address  

Tria W. 
PO Box 171 
Cartersville, GA 30120